Privacy Policy
Last Updated: October 22, 2026
1. Introduction
At Japanese Journey, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how Japanese Journey Pte. Ltd. ("Japanese Journey", "we", "us" or "our") collects, uses, stores and shares information when you access our websites, applications and related services (collectively, the "Services").
By using our Services, you acknowledge the practices described in this Privacy Policy. Where required by law, we will obtain your consent before collecting or using your personal information.
2. Personal Information We Collect
We collect information that you provide directly to us, information generated through your use of our Services, and certain information collected automatically.
Information you provide
This may include your name, email address, account details, learning preferences and information you share when contacting us or subscribing to our communications.
Learning and usage information
We may collect information about your learning activities, progress, preferences, subscriptions and interactions with our Services. This helps us provide and personalize your learning experience.
Technical information
When you use our Services, we may automatically collect information such as your IP address, device and browser information, usage activity, and information obtained through cookies or similar technologies.
Payment information
When you make a purchase, payments may be handled by third-party payment providers. We may receive information about your purchases, transactions and subscription status to manage your access to paid services.
3. How We Use Your Information
We use the information we collect to:
Provide our Services: Create and manage accounts, deliver learning content, track progress and provide personalized learning experiences.
Improve our Services: Understand how our Services are used, resolve technical issues and develop improvements.
Manage payments and subscriptions: Support purchases through payment providers, maintain membership records and provide access to paid features.
Communicate with you: Send important service notifications, respond to enquiries and share educational content or promotional updates where permitted.
Maintain security and compliance: Protect our Services, prevent misuse and meet applicable legal obligations.
We use personal information for the purposes described in this Privacy Policy or for other purposes that we explain to you when collecting the information.
4. Cookies and Analytics
We may use cookies, analytics tools and similar technologies to understand how users interact with our Services and to improve their performance and functionality.
These technologies may collect information about your device, browsing activity and interactions with our Services.
You may be able to manage certain cookies and tracking preferences through your browser, device settings or controls provided within our Services. Where required by applicable law, we will obtain your consent for relevant tracking activities.
5. Sharing Your Information
We do not sell your personal information to data brokers.
We may share information with trusted third-party service providers who assist us in operating our Services, including providers of:
Application hosting and data storage
Payment processing and subscription management
Email communications and customer support
Analytics and performance monitoring
Operational automation and technical services
These providers may process personal information as necessary to perform services on our behalf, subject to applicable privacy and security obligations.
We may also disclose information when required by law, to protect our rights or the safety of others, or with your consent.
If Japanese Journey undergoes a merger, acquisition or business transfer, relevant information may be transferred as part of that transaction, subject to applicable law.
6. Marketing Communications
We may send you learning tips, newsletters, product updates and promotional information in accordance with applicable laws and your communication preferences.
You can unsubscribe from marketing emails using the unsubscribe link provided in those messages or by contacting us.
Unsubscribing from marketing communications will not prevent you from receiving essential messages relating to your account, purchases or security.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
Access to personal information is restricted according to appropriate operational and security requirements.
While we work to safeguard your information, no method of electronic storage or transmission over the internet is completely secure.
8. International Data Transfers
Our Services may rely on service providers that store or process personal information outside your country of residence.
Where personal information is transferred internationally, we take appropriate steps to comply with applicable data protection laws and provide relevant safeguards.
9. Data Retention
We retain personal information only for as long as reasonably necessary to provide our Services, fulfill legitimate business purposes or comply with legal obligations.
When information is no longer required, we take appropriate steps to delete it or remove identifying details.
Certain records may be retained when necessary to comply with legal requirements, resolve disputes or maintain essential business records.
10. Your Privacy Rights
Depending on applicable law, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Withdraw consent to certain uses of your information.
Manage your communication preferences.
Request deletion of your account and associated personal information, subject to applicable legal requirements.
We may request information to verify your identity before processing certain requests.
To exercise your privacy rights, contact us at support@japanesejourney.app.
11. Account Deletion
You can request deletion of your Japanese Journey account through the account settings in our application.
When you delete your account, we will delete or de-identify the personal information associated with it, except where certain information must be retained for legal, regulatory or other lawful purposes.
If additional time is required to complete the deletion process, we will inform you and confirm when deletion is complete.
Please note that deleting your account does not automatically cancel subscriptions managed by third-party providers, including Apple. You may need to cancel these subscriptions separately to avoid further charges.
If you have questions about account deletion, please contact support@japanesejourney.app.
12. Children's Privacy
Protecting children's privacy is important to us.
Our Services are intended for users aged 13 and above. Users in the European Union, United Kingdom, Liechtenstein, Norway and Iceland must be at least 16 years old to register for or use our Services.
We do not knowingly collect personal information from anyone below the applicable minimum age. If we become aware that we have collected such information, we will take appropriate steps to delete it.
If you believe a child has provided us with personal information in violation of these requirements, please contact support@japanesejourney.app.
13. Third-Party Websites and Services
Our Services may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices or content of these external services. We encourage you to review their privacy policies before sharing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our Services, business practices or legal requirements.
When material changes are made, we will take appropriate steps to notify users.
The latest version will be available through our Services, with the date of the most recent update displayed above.
15. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
Japanese Journey Pte. Ltd.
Email: support@japanesejourney.app
Website: https://japanesejourney.app
Data Protection Officer: Japanese Journey Pte. Ltd., Data Protection Officer
DPO Contact: support@japanesejourney.app
We will review and respond to privacy-related enquiries and requests in accordance with applicable laws.